Frequently Asked Questions About Ordering:
(Click on the questions below to be brought to a specific answer.)
How are your shipping costs calculated?
What is your substitution policy?
How will my order be shipped?
How long will it take for me to receive my order?
What is your return policy?
How do you handle international orders?
What credit cards do you accept?
How do I order?
Shipping Policies:
Q: How are your shipping costs calculated?
A: Shipping costs are as follows:
We are excited to announce that we now have a reduced shipping option and a free shipping option!
Order Total | Shipping
|
Minimum
| $4.95
|
$5 - $25
| $6.95
|
$25 - $50
| $8.95 *All orders will be shipped
|
$50 - $100
| $10.70 - Priority Mail or UPS Ground.
|
$100 - $200
| $14.95
|
$200 - $300
| $19.95
|
$300 - $399
| $29.95 $10.00! We’ll pay 2/3 of your shipping costs!
|
$400 – up
| $35.95 $0.00! We’ll pay all of your shipping costs!
|
The above shipping rates apply to domestic orders. To place an international order, place your order
online choosing the standard shipping. Once we receive your order and additional postage is calculated,
we will e-mail you requesting to charge the additional postage to your credit card. After receiving your confirmation, we will send your package right away.
Q: How will my order be shipped?
A: We use either US Post Office Priority Mail or UPS.
Q: How long will it take for me to receive my order?
A: During peak season (July/Aug) your order will be shipped within 3 business days. During the rest of the season, your order will be shipped the following day if all items are in stock. Typically, it takes 3-4 days for you to receive your package.
Q: What is your return policy?
A: You may return any item within 30 days for a full refund if we receive the items back in new condition. Shipping is not refundable. Please pack the box securely to avoid damage in shipping. After 30 days there is a 15% restocking fee for returns. After 60 days, there are no returns.
Q: How do you handle international orders?
A: To place an international order, place your order online choosing the standard shipping. Once we receive your order and additional postage is calculated, we will e-mail you requesting to charge the additional postage to your credit card. After receiving your confirmation, we will send your package right away.
Q: What credit cards do you accept?
A: We accept MasterCard, Visa, & Discover
Q: How do I order?
A: There are 3 ways that you can order.
- Order Online!
- Call:(605)-428-4068 - you may have to leave a message as we are a home-school family.
We will get back to you as soon as possible.
- You can also mail your orders to:
Heart of Dakota Publishing, Inc.
1004 Westview Drive
Dell Rapids, SD 57022.
You can use the printable order form to mail in your order.
What is your substitution policy?
Substitution Policy:
We understand that you may already own some of the titles in our packages,
so we are now allowing substitutions within our packages to enable you to always take advantage of the
package discounts. This is easy to do online. Simply add the package that contains the book(s) that you
already own to your shopping cart, and then enter the title that you wish to substitute in the "Ordering
Instructions" box on our website at checkout. You may make a "one for one" substitution with any
book that we offer of equal or lesser value to the book(s) you already own, and still receive the package
discount!
The following packages are allowed one title substitution per package:
- Drawn into the Heart of Reading Book Packs
- Little Hands to Heaven Packages
- Little Hearts for His Glory – Economy and Emerging Reader Set
- Beyond Little Hearts for His Glory – Economy, Deluxe, and Emerging Reader Set
- Bigger Hearts for His Glory – Economy, Science, Deluxe, Extension, and Emerging Reader Set
- Preparing Hearts for His Glory – Economy, Science, Basic, Deluxe, and Extension
- Creation to Christ - Science, Basic, and Extension
- Resurrection to Reformation – Science, Basic, and Extension
- Revival to Revolution - Science, Basic, and Extension
The following packages are allowed two title substitutions per package:
- Creation to Christ – Economy
The following packages are allowed three title substitutions per package:
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